To Submit a Report or File a Concern
At KenCrest, it is our intention to conduct business according to the highest ethical standards and in a manner that does not in any way damage our reputation as a responsible, caring, and committed non-profit human service agency.
We value your input and want to hear your concerns. If you are an employee of KenCrest, we encourage you to report claims of misconduct to your supervisor or director when possible. If you are not comfortable doing so, you can report concerns to our Compliance Director or a Human Resources representative in accordance with agency and divisional personnel policies and procedures. This process is not intended to replace or supersede normal managerial and Human Resources communication channels.
If you are not an employee, we encourage you to call our main headquarters 610-825-9360 and ask to speak with our Compliance Director.
However, we know that there may be times when you feel the need to report certain concerns anonymously. Therefore, we have selected Lighthouse to provide us with an anonymous and confidential method in which to hear your concerns and reports of misconduct.
The information you provide to a Lighthouse representative by phone or via their website will be sent to a designated representative within KenCrest. You have our guarantee that your comments will be heard and investigated to the best of our ability.
We appreciate your support in keeping KenCrest an ethical company from top to bottom.
To Submit a Report through Lighthouse
Call 888-242-4928 (toll free in the US and Canada) or Submit a Report online.
After you complete your report, you will be assigned a case number and asked to create a PIN. Write down your case number and PIN and keep them in a safe place. After 5-6 business days, use your case number and PIN to check your report for feedback or questions.
Lighthouse is NOT a 9-1-1 or Emergency Service
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities or dial 9-1-1.
Lighthouse Should Not be used to Report Consumer Abuse
KenCrest must adhere to all state and federal regulatory statutes regarding the reporting and investigation of abuse, neglect, or violation of consumer rights. Any event involving real or potential harm to a consumer must be reported directly to an agency representative, to be investigated within a specified time period and in accordance with agency policy and procedures.
