Last week, the inspirational bulletin of my church suggested that we all talk about a time when we were in need and someone helped us. That prompted me to tell this story of one of our clients in Delaware.
It was a Friday afternoon in September, and Mr R was late getting home. His staff had wondered if the bus was late, and called his cell phone to check. When he answered, Mr. R said, “No, the bus wasn’t late, I am just picking up some groceries.” Knowing that the store is 3/4 a mile from the house, they asked him how he would be getting his groceries home. Mr. R said, Don’t worry, a man from the store is helping me.” His staff decided to go anyway, and snapped this picture- Mr. R and a man from Redners walking behind him with the grocery cart.
Most stores will tell you that they will help load your bags into the car. This was way beyond that. That day, the heat index was 105! Special thanks go to the Redner’s employee, Ernie Nativdad, who walked the groceries home and got them into the kitchen. He defined fabulous customer service.
We are not alone in the goal of reaching higher to make things happen for the people we support!