At one point in my leadership journey, I helped launch a new company. We did not have much time, and had many people counting on us. It was all hands on deck. I was the chair of the board and volunteered most nights and every weekend for the better part of four months, which included Thanksgiving and Christmas. One of my jobs was to call people to make sure their time sheets were received and to spot mistakes that could leave to payroll errors. I had many encounters on the phone with people I would never see and tried to give them the very best customer service.
It was a home care company. So the people who were benefited from the service signed the time sheets. One gentleman and I had spoken a few times on the phone. His worker was forgetful about paperwork. I wanted her to get paid but I needed him to sign a document. I told him I would mail him the document and asked that he please sign it and return it. He told me if I expected him to mail it back, I better enclose the stamp. It was a small request, but important. As someone home alone most of the time, he was not going to be able to get the stamp himself. I went out to my car and got one (We didn’t have any in the office) and I mailed him the stamped envelope.
Little things matter. How many little opportunities do we miss everyday? The opportunity to gift someone with thanks…a smile…a hand to open a door.
Life gives us many opportunities, not all of them a big. Let’s start counting as many small ones as we can. Be on the look out today and everyday.